TLC Business Solutions Terms and Conditions



Courses and programmes can be booked:

By telephone  +44 (0)1624 664789

By e-mail to

By post to TLC Business Solutions, Global House, Station Road, Ballasalla IM9 2AE

Detailed joining instructions, including directions, will be sent to all participants 10-14 days prior to commencement of a course.



Please note all fees must be received before the course start date.

Cheques should be made payable to TLC Business Solutions. Invoices can be sent from the company prior to course commencement.



Courses cancelled 28 days or more in advance No charge/Full refund
Courses cancelled 27 – 7 days in advance 50% charge/refund
Courses cancelled less than 7 days in advance Full charge/No refund



TLC Business Solutions reserves the right to change course dates, venues and tutors in exceptional circumstances.   We will of course advise you of any change as early as possible.



TLC Business Solutions Ltd takes your privacy seriously.  We collect personal information for the purposes of administering and promoting our business and to provide services requested. We will only collect the information necessary for these purposes, and we will keep it only as long as it is necessary for these purposes.  If you make a booking on behalf of others and you share their information with us, we will apply the same standards to their information.

We will only share personal information as follows:

  • With organisations who are our clients, and only then about the progress of people with whom we are working on the organisation’s behalf.
  • With the Institute of Leadership and Management when a delegate is registered for a programme accredited by them.

If you do not want us to contact you for marketing purposes, if you have any questions or concerns about our use of your information, or if you wish to exercise any of your rights under data protection law including the right to object, please tell us: phone: +44 (0)1624 664789 or email:

You can find our full privacy policy at: