Privacy policy

TLC Business Solutions Ltd (TLC) is a training and development business based in the Isle of Man.  This privacy policy explains how we use any personal information we collect about you when you use our website or use our services.


  • What information do we collect about you?
  • How will we use the information about you?
  • Marketing
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us

What information do we collect about you?

We collect information about you when you make an enquiry, a booking or if a booking is made on your behalf.  We also collect information when you voluntarily complete customer surveys, provide feedback or participate in our courses and the other services we provide.  Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your booking, manage your attendance and administer the services we provide you or your organisation.  We may also email you about other services we think may be of interest to you.

TLC will not share your information for marketing purposes with anyone else.

If you are undertaking a course for an ILM qualification we will send your details to the Institute of Leadership and Management.  You will be asked for your consent at the time we collect this information.  You can see their data protection policy at


We would like to send you information about services of ours which may be of interest to you.  You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.

Access to your information and correction

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please email or write to us at the address on our website.

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate or incomplete.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to track visitor use of the website and to compile statistical reports on website activity.

Before Cookies are placed on your computer or device, you will be shown a pop up box requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of our site may not function fully or as intended.

Our site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the services offered through it.

Cookie Type Cookie Name
_ga Used to distinguish users.
_gat Used to throttle request rate.
_utma Determines the number of unique visitors to the site
_utmb This works with _utmc to calculate the average length of time you spend on our site.
_utmc This works with _utmb to calculate when you close your browser.
_utmvz This provides information about how you reached our site.


For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites.  This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this we b page. This privacy policy was last updated on 4 April 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Phone: +44 (0)1624 664789; Email:; Address: Global House, Ballasalla, Isle of Man IM9 2AE