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Telephone Skills: The Fundamentals

Price: £69 + VAT
Duration: 2 Hours

To understand how communication differs on the telephone and to learn effective techniques to offer the best customer service.

What will be covered?

  • Effective communication and customer service on the telephone
  • Key customer service issues
  • Handling messages and transfers
  • Dealing with difficult callers
  • Creating a good first impression

Who should attend?

  • This course is ideal for anyone that deals with customers/people by telephone

Outcome and benefits

Delegates will be more:

  • Effective at answering the telephone
  • Aware of the constraints of telephone communication
  • Aware of what creates difficult callers

Course materials (included)

Delegates receive courseware to refer to throughout the course and as a refresher following the course


There are no pre-requisites for this programme