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Reception Skills

Price: £185 + VAT
Duration: 1 Day

This one day programme raises awareness of customer service at the reception desk and helps delegates to provide exceptional customer care.

What will be covered?

  • The role of the receptionist
  • Customer service principles
  • Dealing with difficult customers
  • Communication, including questioning and listening
  • Telephone skills
  • An introduction to assertiveness

Who should attend?

This course is ideal for:

  • Any front line reception staff

Outcome and benefits

  • Understanding the importance of the Receptionist role in delivering excellent customer care
  • Have a common understanding of what exceptional customer care looks like, and gain tips and tactics to demonstrate this level of service
  • Understand the importance, and use of the telephone in exceptional customer care
  • Understand difficult customers and develop techniques how to deal with them

Course materials (included)

Delegates receive courseware to refer to throughout the course and as a refresher following the course


There are no pre-requisites for this programme.