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Mediation Skills

Price: £99 + VAT
Duration: 3 Hours

Develop skills and behaviours to achieve win-win situations.

What will be covered?

  • The three types of mediation
  • Facilitative mediation
  • Eight stages of mediation
  • Effective communication
  • Pre-empting challenging situations

Who should attend?

This course is ideal for any individual who handle the following:

  • Aggressive and angry people
  • Conflict with colleagues and other departments
  • Defensive and angry reactions from team members

Outcome and benefits

  • Develop strategies for solving conflict
  • Enhance effective skills used in mediation such as active listening, assertive body language, effective questioning and maintaining neutrality
  • Develop skills and behaviours to achieve win win situations
  • Pre-empt challenging situations and avoid escalating them further

Course materials (included)

Delegates receive courseware to refer to throughout the course and as a refresher following the course


There are no pre-requisites for this programme.