For best print result please use 'Print Course Details' button located at the bottom of the page.

Customer Care: Improving the Customer Experience

Price: £99 + VAT
Duration: 3 Hours

Provide your customers with a better customer experience whilst increasing business.  Stand head and shoulders above the competition and exceed customer expectations. Raising staff focus to the importance of customer care.

What will be covered?

  • Understanding customers
  • The power of customer choice
  • A model of customer care
  • A quality personal service
  • Dealing with complaints and unhappy customers
  • Concern for order
  • Service standards and quality
  • The cost of losing a customer

Who should attend?

This course is ideal for:

  • Staff in customer-facing roles
  • Employees new to the service sector

Outcome and benefits

  • Increased awareness of the needs of customers and how best to satisfy them
  • Better service, and improved customer perception

Course materials (included)

Delegates receive courseware to refer to throughout the course and as a refresher following the course


There are no pre-requisites for this programme.