To enable delegates to communicate accurately, briefly and clearly in writing.
What will be covered?
- Easy guidelines to writing understandable English for effective communication
- Use of the appropriate tone and words for customer satisfaction
- Simple guidelines for good punctuation and grammar
Who should attend?
This course is ideal for:
- Those who wish to improve or refresh their business writing standards and style
Outcome and benefits
- Improved communication with colleagues and customers
- Improved quality of business correspondence
Course materials (included)
Delegates will receive a hand-book which can be used both as a reference and to further develop their learning. This hand-book was developed by six of the biggest financial organisations to improve their customer correspondence
There are no pre-requisites for this programme.