What will be covered?

• Easy guidelines to writing understandable English for effective communication
• Use of the appropriate tone and words for customer satisfaction
• Simple guidelines for good punctuation and grammar

Who should attend?

This course is ideal for:

• Those who wish to improve or refresh their business writing standards and style

Outcome and benefits

• Improved communication with colleagues and customers
• Improved quality of business correspondence

Course materials (included)

Delegates will receive a hand-book which can be used both as a reference and to further develop their learning. This hand-book was developed by six of the biggest financial organisations to improve their customer correspondence

Pre-requisites

There are no pre-requisites for this programme.

Further courses that may be of interest:

• Business Writing: Preparation, Planning & Structure
• Report writing: An Introduction
• Communication: How to Be More Effective
• Telephone Skills: The Fundamentals