For best print result please use 'Print Course Details' button located at the bottom of the page.

Dealing with Difficult People (Virtual Training Room)

Price: £84 + VAT
Duration: 2.5 Hours

Understanding why people behave badly helps us to deal with them more effectively.  Effective learnable strategies support that understanding.

What will be covered?

  • Recognising and understanding types of behaviour
  • Reading changes in behaviour
  • Skilful communication
  • Handling types of behaviour
  • Our attitude and ways we can change it

Who should attend?

This course is ideal for:

  • Those who find some behaviours challenging
  • Those seeking to improve communication with difficult people

Outcome and benefits

  • Delegates will be equipped with the skills to get behind the intent of difficult behaviour and be more confident about dealing with difficult people

Course materials (included)

  • Delegates receive courseware to refer to during the course and as a refresher following the course


  • You will need internet access, and a tablet or computer with a large enough screen to see slides and other attendees, a camera, microphone & speakers
  • Some brief tasks will need to be completed before the course for discussion in the session.

Further courses that may be of interest:

  • Anti-Money Laundering & Countering the Financing of Terrorism (Virtual Training Room)
  • Dealing with Change (Virtual Training Room)
  • Data Protection with GDPR (Virtual Training Room)