What will be covered?

• The causes of conflict
• Personal power
• Recognising and resolving conflict
• The 4 step model
• Achieving win win situations

Who should attend?

This course is ideal for any individual who handle the following:

• Aggressive and angry people
• Conflict with colleagues and other departments
• Defensive and angry reactions from team members

Outcome and benefits

• Identify and understand causes of conflict
• Understand the value of personal power
• Develop strategies for solving conflict
• Develop skills and behaviours to achieve win win situations
• Pre-empt challenging situations and avoid escalating them further

Course materials (included)

Delegates receive courseware to refer to throughout the course and as a refresher following the course

Pre-requisites

There are no pre-requisites for this programme.

Further courses that may be of interest:

• Mediation skills
• Difficult People and How to Deal With Them
• Challenging Conversations: How to Deal With Them
• Difficult Customers and How to Deal With Them
• Assertiveness
• Personal Influence: How to Create a Powerful Personal Impact
• Mental Toughness: the ability to bounce back in tough times