For best print result please use 'Print Course Details' button located at the bottom of the page.


Price: £105 + VAT
Duration: 3.5 Hours

To understand the advantages and disadvantages of passive and aggressive behaviour and learn techniques and the advantages of assertive behaviour.

What will be covered?

  • Definition of assertiveness
  • Recognising behaviour types
  • Assertiveness in the workplace
  • Getting better results
  • Identifying ways to behave differently in the future
  • Review your behaviours
  • Personal action plan

Who should attend?

This course is ideal for:

  • Individuals who feel their voice is not heard
  • Individuals who find their direct approach does not produce the results they expect
  • Individual that cannot say ‘No’

Outcome and benefits

  • Delegates will feel more confident about identifying the most appropriate behaviour in a given situation
  • Delegates will feel more comfortable in getting their point of view across in an assertive manner

Course materials (included)

Delegates receive courseware to refer to throughout the course and as a refresher following the course


There are no pre-requisites for this programme.