What will be covered?

• Definition of assertiveness
• Recognising behaviour types
• Assertiveness in the workplace
• Getting better results
• Identifying ways to behave differently in the future
• Review your behaviours
• Personal action plan

Who should attend?

This course is ideal for:

• Individuals who feel their voice is not heard
• Individuals who find their direct approach does not produce the results they expect
• Individual that cannot say ‘No’

Outcome and benefits

• Delegates will feel more confident about identifying the most appropriate behaviour in a given situation
• Delegates will feel more comfortable in getting their point of view across in an assertive manner

Course materials (included)

Delegates receive courseware to refer to throughout the course and as a refresher following the course

Pre-requisites

There are no pre-requisites for this programme.

Further courses that may be of interest:

• Communication: How to be more effective
• Difficult people and how to deal with them
• Negotiating skills
• Presentation skills
• Conflict management