TLC is launching a new workshop: Wellbeing Learn how to improve wellbeing & build resilience to deal with challenge & change. NEWS
Client Testimonial – Diane Kelsey, Old Mutual International Sue Gee’s 3-day Introduction to Leadership and Management course did not disappoint on any aspect. NEWS
Work-life Balance is Time Management Too! Are you feeling indispensable? Can you never switch off? If so, it may be time to look at your work/life balance and double check your priorities. NEWS
TLC’s Sue Gee is due to deliver workshops in Malta in June. TLC's Sue Gee is due to deliver time management and communication workshops in Malta in June. NEWS
Client Testimonial – Graeme Brooks, Boston Limited I entrust both my own personal development and that of my staff to the exceptional team at TLC. NEWS
Sue Gee visits Malta Recently I was invited to train in Malta and wow what a fabulous island Malta is! Fantastic culture, the people are very welcoming, great restaurants as well as beautiful weather. ... NEWS
Communication – A key component of effective leadership. Our blogs lately have all been about leadership, but for effective leadership a key component has to be communication. NEWS
Leading is tough, especially over the last few years Leadership is tough. Learn more about the skills you need and the actions you need to take in order to remain a successful and respected leader. NEWS
Leadership in tough times How do you lead in tough times? In this article, we explore what you need to do as a leader to keep your staff motivated and committed. NEWS
What does “motivation” mean, and why should leaders care? In last month’s blog, Bill pointed out that every person who works for you is a volunteer - they decide whether to take the job in the first place, and they can decide to quit at any time. NEWS
The Importance of Leadership In Nelson’s day, the Captain’s word was quite literally law. But Nelson himself was known for not flogging his crew, because he understood the truth of the saying “a volunteer is worth ten pressed men". NEWS
Lead, follow, or get out of the way! Leadership. Big word, and a bigger subject – and one of the most neglected of skills in the great community of us who need to achieve our objectives through the work of our staff. NEWS
Prevention Detection of Money Laundering Terrorist Financing Advanced Workshop We are pleased to have new dates for the Prevention Detection of Money Laundering Terrorist Financing Advanced 2 day workshop. NEWS
Assertiveness To understand the advantages and disadvantages of passive and aggressive behaviour and learn techniques and the advantages of assertive behaviour. Interpersonal Skills
Business Writing: Preparation, Planning & Structure To enable delegates to communicate more effectively in writing. Work Based Competencies
Business Writing: Style, Language and Punctuation To enable delegates to communicate accurately, briefly and clearly in writing. Work Based Competencies
Chairing a Meeting Effectively Learn the disciplines, practices and tips to lead meetings that are effective, timely and efficient. An absolute MUST for anyone who has received no prior training – whatever your level. Work Based Competencies
Challenging Conversations: How to deal with them This session will show you how to prepare for challenging or crucial conversations, how to manage and control the workplace discussion process and how to ensure that you are talking to employees in as productive a way as possible. Interpersonal Skills
Change Management – The People Dimension Leading people through the change process, reducing resistance and maximising the benefits for everyone involved. Leadership & Management
Coaching Skills: An Introduction Coaching is an essential skill for anyone who needs to help colleagues to grow: coaching builds confidence, helps to develop skills and resolves problems effectively. Work Based Competencies
Communication: How to Be More Effective This bite size course will help enable delegates to understand the communication process. To know and overcome barriers in the communication process; improve active listening with tips to improve verbal and non-verbal communication. Interpersonal Skills
Company Secretary: Introductory Course To provide an overview of the role and duties of the Company Secretary. Financial & Regulatory
Confidence for growth and development Self-confidence is extremely important in almost every aspect of our lives, yet so many struggle to find it. The good news is that self-confidence really can be learned and built on. When you build self-confidence you will also be building your own path to success. Interpersonal Skills
Conflict Management Develop skills and behaviours to achieve win win situations. Interpersonal Skills
Customer Care: Improving the Customer Experience Provide your customers with a better customer experience whilst increasing business. Stand head and shoulders above the competition and exceed customer expectations. Raising staff focus to the importance of customer care. Work Based Competencies
Delegation Skills Effective delegation is an essential skill for managers at all levels, and can have significant benefits for all concerned. Leadership & Management
Developing an Emotionally Intelligent Team The success of the organisation depends increasingly on the success of teams; how well teams relate to each other is crucial. This workshop will focus on ways to help the team to knit together and improve their level of Emotional Intelligence (EQ). Leadership & Management
Developing Critical Thinking To enhance critical thinking techniques to reach and present reasonable and justifiable positions. Leadership & Management
Difficult Customers and How to Deal With Them To understand difficult customers and to learn effective strategies to deal with them. Interpersonal Skills
Difficult People and How to Deal With Them To understand the intents behind difficult behaviour and to learn effective strategies to deal with them. Interpersonal Skills
Directors Duties and Responsibilities To learn or refresh the legal requirements as a director and the duties a director owes to the company. The course is based on Isle of Man legislation and regulations. Financial & Regulatory
Emotional Intelligence (EI) – An Introduction Highly intelligent and skilled people can be more effective when they understand the effect of feelings and emotions on people’s behaviour. Interpersonal Skills
Equal Opportunities in The Workplace To manage an increasingly diverse workforce needs a commitment to equality if both employer and staff are to benefit. Leadership & Management
Ethics & Integrity in the Workplace To stimulate thought and discussion on the role of ethics and integrity in business. Leadership & Management
Facilitation Skills – The Fundamentals The need for facilitation skills is greater than ever as companies search for specialists who are professionally trained to effectively manage team interactions. However, very few are skilled to deliver the required outcomes, resulting in £000's of cost, through time wasted and missed opportunities running ineffective meetings Work Based Competencies
Feedback: the essentials for getting it right When done in the right way and with the right intentions, feedback is the pathway to great performance. To improve performance staff need to know how they are doing; this must be delivered carefully and frequently. Interpersonal Skills
Followership – The Other Side of Leadership The ability to take direction, get behind a plan and be a team player is as important as leadership to the success of an organisation – the best leaders are also effective followers. Leadership & Management
ILM Level 2 Certificate in Leadership & Team Skills The Level 2 Certificate in Leadership & Team Skills aims to give practicing and potential team or cell leaders the foundation for their formal development. Leadership & Management
ILM Level 3 Certificate in Effective Coaching This qualification is designed for junior managers seeking to gain skills, knowledge and confidence to coach people as part of their normal role. It’s also an ideal starting point for a career in coaching. Leadership & Management
ILM Level 3 Certificate in Leadership & Management The Level 3 Certificate in Leadership & Management aims to give practicing and potential managers further development. Leadership & Management
ILM Level 5 Certificate in Leadership and Management The Level 5 Certificate in Leadership and Management aims to give practising and potential managers the foundation for their formal development in this role. Leadership & Management
Interviewing Skills The essential skills for anyone who is involved in the interviewing process or staff appraisals. Work Based Competencies
Introduction to Leadership & Management Provides a toolkit for all managers to give them the confidence, knowledge and skills to get the best out of their people and to make their team more effective Leadership & Management
IoM & UK Bribery Acts An overview of the key aspects of this important legislation, and the implications for Isle of Man businesses. Financial & Regulatory
Leadership at Board Level Successful organisations need a purpose with which everyone can identify, a structure that supports that purpose and effective leadership & management to achieve results. This workshop explores the key issues for leaders at board level Leadership & Management
Leading Change To overcome obstacles and objections to change, maximising the benefits with the minimum of fuss and disruption. Leadership & Management
Mediation Skills Develop skills and behaviours to achieve win-win situations. Work Based Competencies
Meetings: How to Make Them More Effective Make your meetings more productive, save time and achieve your objectives. Work Based Competencies
Meetings:Taking Minutes To enable a greater efficiency of accurate recording of minutes and more productive meetings. Work Based Competencies
Mental Toughness: The ability to bounce back in tough times Learning to deal with challenges and pressure effectively. Understand your own stress triggers and establish coping strategies to enable you to bounce back quicker. A MUST for all leaders in the current climate. Interpersonal Skills
Motivating to Perform To get the best from your team while achieving defined objectives. Leadership & Management
Microsoft Excel: Effective Use The knowledge and skills you need to get the best out of this key productivity application. Microsoft
Microsoft Outlook: Effective Use The knowledge and skills you need to get the best out of this key productivity application. Microsoft
Microsoft PowerPoint: Effective Use The knowledge and skills you need to get the best out of this key productivity application. Microsoft
Microsoft Word Effective Use The knowledge and skills you need to get the best out of this key productivity application. Microsoft
Negotiating Skills When two parties want to reach an agreement, there is often some distance between their positions. Effective negotiation skills can help both parties to reach a deal that is satisfactory to both. Work Based Competencies
Performance Management: Understanding Appraisal Understanding the benefits of appraisals and how to make them work for you, your staff and your company. Work Based Competencies
Personal Motivation When did you last think about what motivates you? If it wasn’t in the last few weeks, this short workshop is for you. Motivation is key to getting the best out of you (and your team if you are a leader). It is a vital component to happy & successful people. Work Based Competencies
Presentation Skills To enable delegates to feel confident about their ability to build and deliver an effective and persuasive presentation. Work Based Competencies
Prevention & Detection of Money Laundering & Terrorist Financing – Advanced This course provides the knowledge, understanding and skills to effectively prevent and detect money laundering and terrorism financing, especially for compliance professionals. Financial & Regulatory
Prevention of Money Laundering: Introduction/Refresher To provide initial or refresher training in the prevention of money laundering and the countering of terrorist financing. Financial & Regulatory
Prevention of Money Laundering for Directors To meet senior executive regulatory training requirements for anti-money laundering and countering the financing of terrorism. Financial & Regulatory
Procedures: Best Practice for Writing Effective Instructions Just as a good procedure can help a user easily succeed, a poorly written procedure can lead to frustration and failure. Procedures should provide the right information at the right time, helping the user to get to the end goal quickly and efficiently. Work Based Competencies
Project Management: An Introduction To provide tips, tricks and tools for those who are not full time project managers or are new to the role. Work Based Competencies
Proofamatics for Correspondence Quality The cost of errors in letters, reports and other documents can be staggering. Even small typing mistakes reflect poorly on the organisation and upset customers. Work Based Competencies
Reception Skills This one day programme raises awareness of customer service at the reception desk and helps delegates to provide exceptional customer care. Work Based Competencies
Writing a Well-structured Document – Reports, Proposals & Solutions Well written documents are vital to support decision-making. Clear, well-structured documents can more effectively explain your ideas and intentions to your colleagues and customers. Work Based Competencies
Risk Management for Non-risk Managers To provide delegates with a basic understanding of risk management, the regulatory requirements and why risk management makes good businesses sense. Financial & Regulatory
Stakeholder Management To manage more effectively the process of gaining and keeping the support of stakeholders Leadership & Management
Stress: How to Manage It Pressure is an unavoidable part of life and work. Learn how to reduce the resulting stress, and deal with the stress you can’t avoid. Interpersonal Skills
Supporting Vulnerable Consumers Consumer vulnerability has become a key area for any business that interacts with customers. Financial & Regulatory
Team Dynamics: How to build your Team Understanding how a group of people become a team and how effective teams work together is key to effective leadership. Leadership & Management
Techniques for Evaluating Strategic Options Strategic planning is more of an art than a science. No amount of analysis will identify categorically which strategic option to select, but the analysis and techniques in this workshop can help you with the decision-making process. Leadership & Management
Telephone Skills: The Fundamentals To understand how communication differs on the telephone and to learn effective techniques to offer the best customer service. Work Based Competencies
Tender Preparation An Introduction Competitive tenders are a part of modern business. Preparing a tender that stands out from the competition and answers all the questions is essential to winning new business. Work Based Competencies
Time Management Where does your day go – do you know? This workshop is designed to equip you with practical tools to fit more into your day, organise & prioritise your work (and life) more effectively and to create more time. Work Based Competencies
Training Skills To enable delegates to feel confident about their ability to train; to understand different learning styles and adapt their training delivery to those styles. To enable delegates to plan develop and deliver training to individuals or small groups. Work Based Competencies
Windows & MS Office Conversion If you are converting from Windows XP & Office 2003 to Windows 7 & Office 2010, this short course can save staff a lot of wasted time searching for things that they knew yesterday! Microsoft
Marketing for non-specialists An absolute MUST for anyone who is involved in marketing but has never done any training: the essentials of how to market your business in the changing marketing landscape of 2017. Work Based Competencies
